Terms & Conditions

Last Updated: May 2026

1. Introduction

These Booking Terms & Conditions (“Terms”) govern all bookings made through BookMeAfrica Pty Ltd (“BookMeAfrica”, “we”, “our”, or “us”).

By confirming a booking, paying a deposit, or making any payment toward a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Our Role

BookMeAfrica Pty Ltd acts as a travel planner, booking facilitator, booking agent, and authorized sales representative for safari operators, lodges, camps, hotels, airlines, transfer companies, activity providers, and other travel suppliers.

Unless expressly stated otherwise, BookMeAfrica does not own, manage, control, or operate the accommodation, transportation, safari services, flights, excursions, activities, or other travel products booked on your behalf.

All travel services are provided by independent third-party suppliers operating under their own terms, conditions, and policies.

3. Booking Confirmation

A booking is not confirmed until:

• A booking confirmation has been issued by BookMeAfrica;
• The required deposit has been received; and
• Any supplier-required payments have been received.

Availability may change until confirmation is issued.

BookMeAfrica reserves the right to decline any booking request prior to confirmation.

4. Deposits and Payments

Standard Payment Terms

• A non-refundable deposit of 30% of the total booking value is required to confirm a booking.
• Domestic and regional flight costs must be paid in full at the time of booking.
• The remaining balance is due 60 days prior to arrival unless otherwise stated.

Late Bookings

For bookings made within 60 days of travel, full payment may be required at the time of booking.

Failure to Pay

Failure to make payments by the due dates may result in cancellation of the booking without refund of any amounts already paid.

5. Cancellations and Refunds

All cancellation requests must be submitted in writing.

Cancellation Charges

More than 60 days before arrival:

• Deposit and any flight payments are non-refundable.

60 days or less before arrival:

• 100% of the booking value is non-refundable.

Non-Refundable Services

The following are generally non-refundable once purchased:

• Domestic and international flights
• Park fees
• Conservation fees
• Concession fees
• Government taxes
• Special permits
• Balloon safaris
• Third-party excursions
• Visa fees
• Travel insurance

Supplier-specific cancellation terms may impose additional restrictions.

6. Date Changes

BookMeAfrica will make reasonable efforts to accommodate date changes.

Date changes are subject to:

• Supplier approval
• Availability
• Seasonal pricing differences
• Airline fare changes
• Permit availability

Any costs imposed by suppliers will be payable by the guest. No date change is guaranteed until confirmed in writing.

7. Supplier Terms

All services are subject to the terms and conditions of the relevant supplier.

Guests acknowledge that airlines, lodges, safari operators, activity providers, and transport companies maintain their own operational policies.

BookMeAfrica cannot override supplier policies, cancellation terms, operational decisions, or pricing structures.

8. Supplier Insolvency and Business Failure

BookMeAfrica acts solely as an intermediary between guests and suppliers.

BookMeAfrica shall not be liable for:

• Insolvency of a supplier;
• Closure of a business;
• Bankruptcy;
• Financial failure;
• Operational shutdown;
• Liquidation;
• Suspension of operations;
• Failure of a supplier to provide contracted services.

Should a supplier become unable to provide services for any reason, BookMeAfrica will use commercially reasonable efforts to assist guests in identifying alternatives.

However, BookMeAfrica does not guarantee replacement services or refunds beyond amounts recovered from the supplier.

9. Flights and Transportation

BookMeAfrica acts solely as a booking agent for airlines, charter operators, transfer companies, and transportation providers.

We are not responsible for:

• Flight delays
• Flight cancellations
• Aircraft substitutions
• Schedule changes
• Missed connections
• Lost baggage
• Baggage restrictions
• Weather-related delays
• Airline operational decisions

All transportation remains subject to the carrier’s conditions of carriage.

10. Travel Insurance

Comprehensive travel insurance is strongly recommended and may be mandatory for certain itineraries.

Guests are encouraged to obtain insurance covering:

• Trip cancellation
• Medical expenses
• Emergency evacuation
• Supplier insolvency
• Travel disruption
• Personal belongings
• Force majeure events

BookMeAfrica accepts no responsibility for losses that could have or could not have been covered by travel insurance.

11. Health and Fitness

Guests are responsible for ensuring they are physically and medically fit for travel.

Any medical conditions, mobility limitations, allergies, dietary requirements, or special needs should be disclosed prior to booking.

BookMeAfrica and its suppliers reserve the right to decline participation in activities where safety may be compromised.

12. Wildlife and Nature Disclaimer

Wildlife experiences are unpredictable.

BookMeAfrica cannot guarantee:

• Specific wildlife sightings
• Migration crossings
• Predator interactions
• Weather conditions
• Road conditions
• Water levels
• Photographic opportunities

Any marketing materials, photographs, videos, or descriptions are illustrative and do not constitute guarantees.

13. Risks Associated with Travel

Guests acknowledge that travel in remote destinations may involve inherent risks including:

• Wildlife encounters
• Road accidents
• Medical emergencies
• Weather events
• Delays
• Mechanical failures
• Infrastructure limitations

Participation in safari activities, game drives, walking safaris, balloon safaris, boat excursions, trekking, and other activities is undertaken entirely at the guest’s own risk.

14. Force Majeure

BookMeAfrica shall not be liable for any delay, cancellation, loss, damage, expense, or failure to perform arising from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Act of War
• Floods
• Fires
• Pandemics
• Epidemics
• Government actions
• Civil unrest
• Terrorism
• Strikes
• Border closures
• Weather conditions
• Airline disruptions
• Park closures

No refunds shall be due where services cannot be provided as a result of force majeure events.

15. Limitation of Liability

To the maximum extent permitted by law:

BookMeAfrica shall not be liable for:

• Indirect losses
• Consequential losses
• Special damages
• Loss of enjoyment
• Emotional distress
• Loss of income
• Business interruption
• Missed opportunities
• Additional travel expenses

BookMeAfrica’s total liability arising from any booking shall not exceed the amount paid directly to BookMeAfrica for the specific service giving rise to the claim.

16. Accuracy of Information

Guests are responsible for verifying:

• Passport validity
• Visa requirements
• Vaccination requirements
• Travel documentation
• Entry requirements

BookMeAfrica shall not be liable for denied boarding, denied entry, or losses arising from incomplete documentation.

17. Safari Travel Conditions & Road Infrastructure

Safari travel in Africa often takes place in remote wilderness areas where road infrastructure is managed by the Tanzanian government and park authorities, not by BookMeAfrica.

Road conditions may be affected by:

• Weather (rain, mud, flooding)
• Wildlife movements
• Park maintenance schedules
• Natural terrain conditions

As a result, situations such as:

• Vehicles getting temporarily stuck in mud or sand
• Tire punctures
• Slow driving conditions
• Delays due to road accessibility

may occasionally occur during a safari.

BookMeAfrica and its partners make commercially reasonable efforts to ensure that all guests are:

• Safe
• Assisted promptly
• Taken care of by professional guides and staff

However, BookMeAfrica cannot be held liable for circumstances beyond our control, including government-maintained road conditions, weather-related delays, or minor mechanical issues that may occur during safari operations.

Refunds, partial refunds, or compensation cannot be requested on the basis of such operational circumstances, including but not limited to situations such as a vehicle getting stuck temporarily or experiencing a puncture.

These events are considered a normal part of remote wilderness travel.

18. Chargebacks and Payment Disputes

By making a booking, guests agree to first contact BookMeAfrica regarding any dispute.

Chargebacks initiated for services provided in accordance with these Terms will be challenged.

Guests may be liable for any costs, fees, legal expenses, or administrative charges incurred in defending chargebacks along with a flat USD 1000 fee regardless of the chargeback amount. 

19. Complaints

Any complaints must be raised as soon as reasonably possible during travel to allow suppliers the opportunity to address the issue.

Complaints submitted after travel may limit our ability to investigate or obtain remedies from suppliers.

20. Privacy

Personal information provided to BookMeAfrica will be shared with suppliers where necessary to facilitate travel arrangements.

Information will be handled in accordance with applicable privacy laws.

21. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

22. Acceptance

Payment of any deposit, installment, or final balance constitutes acceptance of these Booking Terms & Conditions by all travelers included in the booking.